Return Policy
1. Return Eligibility
Products are eligible for return within 30 days from the purchase date, unless a product listing states a different return window.
Items must be returned in original condition with all packaging, accessories, and documentation included.
2. Initiating a Return
To start a return, please contact us with:
- Your order number
- The reason for the return
Our support team will provide return authorization details and instructions.
3. Return Process
- For returns due to change of mind or no longer needed items, return shipping is paid by the customer
- For damaged items, defective items, or our shipping errors, we cover return shipping
- Use a tracked shipping service to help ensure safe delivery
4. Restocking Fees
A restocking fee of up to 25% may apply for eligible returns that are not in original condition or are sent back outside the allowed return period.
5. Final Sale Items
Items marked as Final Sale are not eligible for return unless they arrive damaged or defective.
6. Refund Policy
Refunds are available to the original payment method or as store credit.
- Refund processing typically takes 7-10 business days after the returned item is received and checked
- We send status updates by email during processing
- For damaged or defective products reported within 14 days, we arrange replacement or refund and cover associated return shipping
Return shipping is generally paid by the customer unless the return is due to damage, defect, or an error on our side.
Contact Information
Email: support@sasconnects.com
Phone: +44 7450 892956
Hours: Mon - Fri, 8:00 AM - 5:00 PM