Shipping Policy
SASCONNECTS LIMITED dispatches all orders from our warehouse in Pontypool, Wales, NP4 0HZ. This policy sets out how we process, ship, and deliver orders to customers across the UK and internationally.
Order Processing
Orders are processed on business days (Monday to Friday, excluding UK public holidays). Order cut-off time: 3:00 PM GMT/BST.
| Stage | Timeframe |
|---|---|
| Order processing & dispatch | 2–4 business days |
| UK delivery transit | 2–5 business days after dispatch |
| Estimated total delivery (UK) | 4–9 business days from order date |
Listed products are sourced and dispatched from our UK facility within the processing window above. For large-volume, bulk, or freight orders, lead times may occasionally vary — if so, we will contact you within 1 business day to confirm your dispatch date before proceeding.
Shipping Costs
UK Shipping
| Order Type | Shipping Cost |
|---|---|
| All UK orders, any weight or size | £10.00 flat rate |
International Shipping
International shipping rates are calculated at checkout based on destination, weight, and dimensions. We ship to Europe (EU and non-EU), the Middle East, and selected Rest of World countries.
For bulk orders or freight enquiries, contact sales@sasconnects.com before placing your order.
Shipping Methods & Carriers
We ship via FedEx, UPS, and DHL. The carrier used depends on your delivery address and the size/weight of your order. A tracking number is sent to your registered email address once your order is dispatched.
Order Tracking
Once dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to the carrier’s tracking page. If you have not received this within your expected processing window, check your spam folder or contact sales@sasconnects.com.
Delivery Confirmation & Signature
A signature is required upon delivery for orders containing high-value hardware, to protect against theft or misdelivery. If you are unavailable, the carrier will leave a card with instructions to rearrange delivery or collect from a local depot.
If you wish to waive the signature requirement, contact us before dispatch. We cannot accept liability for lost or stolen parcels where signature requirements have been waived at the customer’s request.
International Orders — Customs, Duties & Brexit
SASCONNECTS LIMITED ships from the United Kingdom. Depending on your destination, your order may be subject to customs duties, import taxes, and handling fees upon arrival. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping fees.
European Union (EU) — Post-Brexit Notice
Following the United Kingdom’s exit from the European Union, goods shipped from the UK to EU member states are treated as third-country imports. This means:
- Import VAT will be charged by your local EU customs authority upon entry into the EU
- Customs duties may apply depending on the product type and commodity code
- Customs clearance delays are possible and outside our control
- If you refuse to pay applicable duties and the parcel is returned to us, the original shipping cost and any return freight charges will be deducted from any refund issued
Middle East & Rest of World
Customs duties, import taxes, and brokerage fees vary by country and are the recipient’s responsibility. All shipments include accurate commercial invoices. We do not falsify customs declarations or mark shipments as gifts to avoid duties.
Lost or Damaged Shipments
| Situation | Report Within | Action |
|---|---|---|
| Visible damage on delivery | 7 days of delivery | Photograph packaging, email sales@sasconnects.com with order number and photos |
| Missing items or concealed damage | 14 days of delivery | Email sales@sasconnects.com with order number |
| Non-delivery | 21 days of dispatch notification | We will raise a carrier trace |
Nothing in this policy affects your statutory rights as a consumer under UK law, including your right to reject goods that are not as described, unfit for purpose, or not of satisfactory quality within 30 days of receipt.
Weekends & UK Public Holidays
Orders are not processed or dispatched on weekends or UK public holidays. Orders placed after 3:00 PM on a Friday will begin processing the next business day. Saturday delivery may be available for certain UK postcodes — contact us before ordering for availability and any additional charges.
Shipping Restrictions
Certain products (e.g., large UPS units, lithium battery items) may have geographic or carrier restrictions. Any restrictions will be clearly noted on the relevant product page. Contact us before ordering if you have concerns about delivery to your location.
Address Accuracy
It is the customer’s responsibility to provide a complete and accurate delivery address at checkout. SASCONNECTS LIMITED cannot be held responsible for delays or failed deliveries resulting from incorrect address information. If you notice an error, contact us immediately — we will attempt to correct it before dispatch but cannot guarantee this once the carrier has collected the parcel.
Corporate Contact Channels