Refund Policy
Once we have received and inspected a returned item, we will process your refund as set out below. Your statutory rights under UK consumer law are not affected by this policy.
Refund Eligibility
Refunds are available for:
- Items returned within the applicable window under our Return Policy
- Orders cancelled before dispatch
- Items confirmed as lost in transit
- Items that arrive damaged or defective and cannot be replaced
Refund Method & Timeframe
| Refund Type | Method | Timeframe |
|---|---|---|
| Standard return (change of mind) | Original payment method or store credit | 7–10 business days after item received & inspected |
| Faulty / damaged / wrong item | Original payment method (preferred) or store credit | 5–7 business days after item received & inspected |
| Order cancelled before dispatch | Original payment method | 3–5 business days |
| Lost in transit (confirmed) | Original payment method or replacement | 5–7 business days after carrier confirmation |
Refund timeframes refer to the time taken by SAS Connects after we receive and inspect the returned item. Your bank or card provider may take an additional 3–5 business days to credit the amount to your account. We will send email updates at each stage.
Partial Refunds
A partial refund may be issued where:
- A restocking fee applies (see Return Policy Section 5)
- Only part of an order is returned
- An item is returned in a condition that reduces its resale value (change-of-mind returns only)
Non-Refundable Items & Charges
- Original outbound shipping costs for change-of-mind returns
- Final Sale items (unless faulty or not as described)
- Activated software licences or digital products
- Any customs duties or import taxes paid by the customer — these are imposed by customs authorities and cannot be refunded by SAS Connects
Store Credit
If you prefer store credit over a cash refund, we can apply the refund amount as credit to your SAS Connects account. Store credit has no expiry date and can be used towards any future purchase.
How to Request a Refund
All refunds begin with a return authorisation. Please refer to our Return Policy for instructions. Once your return has been received and assessed, we will confirm the refund amount and method by email.
For order cancellations before dispatch, contact us immediately at sales@sasconnects.com or call +44 7450 892956.
Corporate Contact Channels