Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please read this policy carefully. Your statutory rights under UK consumer law are not affected.
Return Window
| Reason for Return | Return Window | Return Shipping |
|---|---|---|
| Change of mind / no longer needed | 30 days from delivery | Customer |
| Item not as described | 30 days from delivery | SASCONNECTS LIMITED |
| Defective or faulty item | 30 days from delivery | SASCONNECTS LIMITED |
| Damaged in transit | 30 days from delivery | SASCONNECTS LIMITED |
| Wrong item sent | 30 days from delivery | SASCONNECTS LIMITED |
If you are a consumer buying online, you may cancel your order for any reason within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to return the item. You are entitled to inspect and handle the goods as you would in a shop; doing so does not affect your right to cancel. We will refund the full price plus standard outbound delivery within 14 days of receiving the goods back. Our 30-day policy below is offered in addition to this right, not instead of it.
Under UK law, you have the right to a full refund within 30 days if goods are faulty, not as described, or unfit for purpose. Between 30 days and 6 months, you are entitled to a free repair or replacement as the first remedy. These rights exist independently of our returns policy.
Return Eligibility Conditions
To be eligible for a return, items must:
- Be returned within the applicable return window
- Be in their original condition, with all original packaging, accessories, documentation, and labels intact
- Not show signs of use beyond what was necessary to assess the product
Items Not Eligible for Return
- Software or digital licences that have been activated or used
- Items that have been physically damaged after delivery
- Items returned without prior authorisation
How to Initiate a Return
- Email sales@sasconnects.com with your order number and reason for return.
- Our team will review your request and respond within 2 business days with a return authorisation (RA) number and instructions.
- Pack the item securely and include the RA number clearly on the outside of the package.
- Use a tracked shipping service and keep proof of postage until your refund or replacement is confirmed.
Do not return items without an authorisation number. Unauthorised returns may be refused and returned to the sender.
Restocking Fees
A restocking fee of up to 25% of the product price may apply to business (B2B) orders only, for:
- Items returned outside the 30-day window (where a return is accepted at our discretion)
- Items returned in a condition other than original (opened packaging, missing accessories) for change-of-mind returns
Consumers exercising the 14-day right to cancel are never charged a restocking fee. We may reduce a refund only to reflect handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as permitted by the Consumer Contracts Regulations 2013. No restocking fee applies to any return — consumer or business — for faulty, damaged, or incorrectly sent items.
Refunds & Processing
Once we receive and inspect your returned item, we will notify you of the outcome within 2 business days. All approved refunds are issued to the original payment method and, in every case, within 14 days of us receiving the goods back — usually sooner. Timeframes for each refund type are set out in full in our Refund Policy.
We do not offer direct exchanges. If you require a different item, please return your original order for a refund and place a new order.
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